Return and Refund

Effective Date: 1 June 2025

At Warna, we strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your order, we’re here to help.

1. Returns

We accept returns under the following conditions:
  • Eligibility: To be eligible for a return, the product must be unused, unopened, and in its original packaging.
  • Timeframe: Returns must be initiated within 15 days of the delivery date.
  • Proof of Purchase: A valid receipt or proof of purchase is required.
Please note: For hygiene and safety reasons, we do not accept returns on opened or used products unless they are defective or damaged.

2. Refunds
  • Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 7 business days.
  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at warna.bodycare@gmail.com

4. Damaged or Defective Items

If you receive a damaged or defective product, please:
  • Contact us at warna.bodycare@gmail.com within 72 hours of receiving the item.
  • Provide your order number, photos of the damaged product, and a description of the issue.
  • We will arrange for a replacement or refund based on the situation.
5. How to Initiate a Return

To request a return, please contact our customer service team at:
Email: warna.bodycare@gmail.com
Include your order number, reason for return, and photos if applicable. We will guide you through the process.

Ship the product to:
Warna Bodycare PLT, Wisma UOA2, Level 15 Unit 13A (15-13A) 21 Jalan Pinang, Kuala Lumpur, W.P Kuala Lumpur, 50450, Malaysia.

6. Shipping Costs
  • Customer Responsibility: You will be responsible for paying the return shipping costs unless the item is defective or sent in error.
  • Tracking: We recommend using a trackable shipping method and purchasing shipping insurance. We are not responsible for returns lost in transit.
7. Non-Returnable Items

The following items are not eligible for return or refund:
  • Opened or used products (for hygiene reasons).
  • Gift cards or promotional codes.
  • Clearance or sale items (if stated as final sale).
8. Refunds for Late or Missing Items

If you haven’t received your refund within the stated timeframe:
  • Check with your bank or payment provider.
  • Contact us at warna.bodycare@gmail.com for assistance.
9. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on this page with the updated date. Your continued use of our Site constitutes acceptance of any changes.

10. Contact Us

For questions about returns or refunds, please contact us at:

Warna
Email: warna.bodycare@gmail.com